TURQUOISE AT HOME
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NPS score:
Likes: Uniqueness
It’s my 4th purchase from Abrash carpets. This time is the 1st time I return something and exchange it.
I had an excellent and easy exchange experience and i like the new carpets!
A
Pta 01 Cream Terra NPS score:
Likes: The colors, the feeling, and everything
Improvements: We want Faster delivery , it took nearly one month to be delivered
Loved my new rug ✨🤍,. True it took too long to reach ,. But loved it.
NPS score:
Likes: It matches the picture.
Improvements: Communication and setting an exact date of delivery instead of multiple postponing. Allowing customer to inspect product before purchasing.
The only information available is the picture of the product and description, I find it adventurous to base a purchase that could cost AED1000+ on that. I prefer to see the product and inspect it :). However, I took the risk & I was not disappointed in the product when received, it matched the description and photo. Delivery date is inaccurate - accuracy plays a big role in customer satisfaction (the delivery was postponed twice - which is not an issue if customer is informed beforehand).
N
Ar 36 Black Terra NPS score:
Improvements: Delivery time
Ar 36 Black Terra
NPS score:
Likes: It was the same as the picture.
Improvements: Delivery date it took SO long to be delivered.
I loved the carpet