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Money Back Guarantee          

Abrash Carpets is always dedicated to ensure 100% customer satisfaction through top quality products and after sales services. The products we sell never need to be returned, but if you ever feel like returning a product you have bought from our store, here's our return policy in full details.

 

• When it comes to money back guarantee, we offer a 10-days "no questions asked" money back guarantee to our customers. Which means, if, by any chance you are not satisfied with our product and need to return it, you can get your full money back if you return your carpet in 10 days.
• The carpet that is being returned must be under unaltered condition and it must not have been used. All you need to do is pack it the way you received and send it back to us.
• When you want to return a carpet, first get the return dispatch note by contacting our support team and we expect all customers to ensure the proper packaging of the carpet that is being returned and also that it is not damaged.
• The customer will cover all return shipping costs arranged using our shipping labels. We arrange safe return shipping by FedEx/ARAMEX/DHL/FIRST FLYT
• If we receive returning goods without the proper return dispatch note, the goods will be sent back to the customer, and the customer has to bear the expenses of shipping.
• All shipping charges are non-refundable.
• Once the goods are received and verified, and are subject to the terms of this agreement, you will be eligible for a full refund which will be issued within 14-45 business working days.

Credit may be returned to you only in the following ways:

1. In the form of store credit in your Abrash account. This store credit has lifetime validity which means there is no expiry date of the amount.
2. In exchange (as appropriate) for another item from Abrash collections.
3. Or a direct  refund to your credit card (This offer is not valid for Cash on Delivery purchases).

• If after verification of the returned goods we find the item to be faulty, defective or damaged, and if the carpets are returned without proper packaging Abrash has the right to deduct 25% of the total product value from the refund amount.
• We clearly state that it is the customer’s responsibility to ensure that returned carpets are sent back safely and appropriately.

•  Abrash takes no responsibility for lost carpet\s and the customer will be solely liable for the shipment's cost of the return.
•  In case the customer wants to exchange the carpets, a minimum charge of 55 AED will be applied on each item returned.
• Click here for return  RETURN CENTER 

Damaged & Faulty Returns

• Abrash Carpets insists every customer to open and check each and every item of order within 24 hours of receiving the products purchased. This must be done while maintaining the original packing) as much as possible. Any violation of this will not hold Abrash liable for any damage and faults, and the order will not be eligible for return or exchange.
• If any customer receives a faulty or damaged item, customers must notify us through an official email to (info@abrashcarpets.com) in the earliest possible time, upon receiving the goods.
• Every customer must carefully follow the correct returns policy as stipulated above.
• As stipulated in the terms above, it is mandatory that Abrash must issue a return authorization, before customers start the process of returning the goods. Any unauthorized return cannot and will not be accepted.
• Even if the item you received is faulty, defective, or damaged, the carpet\s must be packed properly in case it is being sent for return.
• Abrash has the right to cut 25% of the total product value if returned without packaging. 

Custom made and pre-ordered returns 

• We are sorry to inform you that customized products & pre-ordered items cannot be refunded in case you change your mind or if you need an exchange.
• We offer complete customisation facilities and expect that the customer will make sure that any custom made order is 100% in accordance to what they need and prefer.

 

Order Cancellation 

• Although it's a very rare incident, if you decide that you no longer want to go through with your purchase and change your mind in case of a certain item, you can easily cancel your order. 

• All you have to do is contact our support team who are always available at your service. Let us know that you do not want the purchase or have changed your mind and your order will be cancelled. 

• Orders will be cancelled and you will receive a full refund only if your items have not already been dispatched. 

• Please note as stipulated above this does not apply to custom-made and pre-ordered items.

 

Your order MUST be cancelled before the dispatch of goods. If the items have been dispatched and left, all shipping fees WILL NOT be included within the refund. 

 

Our goal is to ensure that all our customers are satisfied with our products and we believe that customers returning our products are exceptional and rare incidents. The products we offer are 100% satisfactory and seldom returned by our customers. 

Trust Abrash Carpets for all and any kind of carpet you need. We have the best and most unique collections and the highest quality of products and if it still doesn't make you happy, then you can easily register for a return and refund. We do not charge anything for returned goods.

 

Updated 15.10.2022

 

 

 

 

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Deals and Discounts

Cruising for a sweet deal? Here are a couple of ways to get discounts off your next purchase! Please note that these discounts cannot be used in combination with any other coupons or offers.

 Write a product review and get a gift card

Are you a returning customer? Then good news. There's an easy way to get a gift card to be used on your next purchase or help others with their purchasing decisions. All you have to do is write a product review.  

To write a review, go to a product page and click the reviews tab,"write a review." Click and share your feedback.  

 

Sign up for our newsletter, get 15% off

Sign up for our newsletter. The confirmation e-mail contains a discount code that gives you 10% of your purchase.  

Orders over 1000 AED get free shipping.

All orders over 1000 AED receive free standard shipping within the UAE. This discount will be applied at checkout.

 

Price Match

Find a lower price? We’ll price match!

Here’s what you’ll need to do:

- Shoot us an email: info@abrashcarpets.com and let us know the product you’d like to have price matched.

- Include a screenshot or a hyperlink to the site where the lower price is found.

- Let us know you want to price match!

 

Some Stipulations:

1. Price matching is only valid for items found online. Price matching does not apply for items found at carpets or furniture stores. 
2. Promocodes cannot be applied on top of price matching.
3. Price matching is based on the listed (shown) price of a product. Discounts due to promotional codes are not factored into price matching. 
4. Price matching can only be applied to the same style/color/model/size.

Shipping Information
Shipping: Shipping rates vary depending on the items and your location. Most items on our site leave the warehouse in 1-2 business days. We ship from several warehouses around the country so your order may arrive in separate shipments. We strive to have your domestic orders delivered in 7-10 business days. Some custom items take longer. Typical shipping time frames can be found in the product description of each product. Some small items may ship the FIRST FLYT We may also ship your package via TNT, DHL or FedEx.


FREE shipping on orders over 1000 AED: We are happy to offer free shipping on orders over 1000 AED to customers within the UAE. Free shipping does not apply to customers outside of the UAE.
Shipping fee depending on the items ordered.


Expedited Shipping: We offer expedited shipping rates that range from 150 to 400 AED for delivery in 3-5 Business Days.


Need it faster? If you would like your order shipped 3 Day Air, 2 Day Air, or even Overnight just ask us and we will do our best to accommodate. You can reach us at info@abrashcarpets.com or chat with us on our website.


International Shipping: We are happy to offer international shipping, and the cost of international shipping ranges from $75 to $120. Since international shipping rates are traditionally very high, we subsidize the costs to offer more affordable pricing. While delivery times vary greatly depending on location, packages typically take between 10-14 business days. Want faster shipping times? Email us at info@abrashcarpets.com and we can help with that too!

***Due to COVID-19, some international orders are taking longer than normal to deliver. While we will do our best to provide updates on the locations and timelines of international packages, depending on the part of the world (and their impact/response to COVID-19), there is the potential of extended delays. Some packages are taking up to 20 Days. DHL has said that in some remote places it can take up to 30 Days.

Customers may be subject to customs fees depending on the country of delivery. These costs are not the responsibility of Garage Grown Gear.